1. 14-Day Money-Back Guarantee
Subject to the eligibility conditions below, we offer a 14-day money-back guarantee for all new subscriptions. If VXTask OS does not meet your business needs, you may request a full refund within 14 calendar days of your initial purchase date.
2. Eligibility for Refund
To qualify for a refund under this 14-day guarantee, the request must be made within 14 calendar days of the initial purchase date, and the account must not have been suspended or terminated due to a violation of our Terms of Service.
3. Non-Refundable Situations
Nothing in this Refund Policy limits any mandatory consumer rights under applicable law or any refund or withdrawal rights provided by Paddle as the Merchant of Record.
Subject to those rights, refunds are not provided for:
• Requests submitted after the 14-day period
• Renewal or recurring subscription charges
• Partial months of service (no pro-rating)
• Accounts terminated for breach of Terms
Changing Subscription Plans (Upgrade/Downgrade):
• When changing a subscription plan (e.g., switching from monthly to annual billing or vice versa), any remaining balance from the current (used or unused) subscription is non-refundable;
• Paid amounts are not transferable to other plans and do not reduce the price of the new plan;
• Payments for each plan are calculated independently, and the newly selected plan takes effect immediately upon payment.
Subject to those rights, refunds are not provided for:
• Requests submitted after the 14-day period
• Renewal or recurring subscription charges
• Partial months of service (no pro-rating)
• Accounts terminated for breach of Terms
Changing Subscription Plans (Upgrade/Downgrade):
• When changing a subscription plan (e.g., switching from monthly to annual billing or vice versa), any remaining balance from the current (used or unused) subscription is non-refundable;
• Paid amounts are not transferable to other plans and do not reduce the price of the new plan;
• Payments for each plan are calculated independently, and the newly selected plan takes effect immediately upon payment.
4. How to Request a Refund
Contact our support team at [email protected] with your account email and the transaction ID from Paddle. Please include a brief reason for the request (optional but appreciated). You may also submit a refund request through Paddle’s buyer support channels.
5. Processing Refunds
Approved refunds are processed by Paddle, our Merchant of Record, using the original payment method where possible. Eligible refunds are processed within 14 days of approval. The time for the funds to appear may vary depending on your payment method or financial institution.